Terms & Conditions of Service

1. Scope of Services & Account Registration

PhynixOne delivers high-performance NVMe cloud hosting, domain asset management, custom web and mobile software development, white-label SaaS agency suites, and managed IT infrastructure solutions.

To utilize our services, you must register a customer account in the PhynixOne Client Hub. You warrant that:

• You are at least 18 years of age and legally competent to enter into binding commercial contracts under applicable Indian law.
• All contact details, registered business particulars, Permanent Account Number (PAN), and Goods & Services Tax Identification Numbers (GSTIN) provided are accurate, genuine, and up-to-date.
• You are solely responsible for maintaining the confidentiality of your account credentials, passwords, and two-factor authentication tokens.

2. Acceptable Use Policy (AUP)

All services must be utilized exclusively for lawful purposes. You agree not to use PhynixOne computing resources, servers, or networks for:

• Hosting, transmitting, or disseminating any content that violates the laws of India, including the Information Technology Act, 2000 and the Indian Penal Code.
• Transmitting unsolicited commercial emails (SPAM), bulk mailing without recipient consent, or running open email relays.
• Distributing malicious software, viruses, ransomware, trojans, botnet controllers, or conducting Denial of Service (DoS/DDoS) attacks.
• Hosting child sexual abuse material (CSAM), non-consensual sexual content, terrorism, hate speech, or content promoting unlawful violence.
• Unauthorized copyright, trademark, patent, or intellectual property infringement.
• Unregulated cryptocurrency mining, high-frequency port scanning, or unauthorized security vulnerability probing.

Violations of this Acceptable Use Policy may result in immediate suspension or termination of services without prior notice and forfeiture of any prepaid fees.

3. Domain Name Registration & Third-Party Registries

Domain registrations and renewals are submitted to accredited third-party registries (including NIXI for .IN/.CO.IN and ICANN-accredited registries for gTLDs). By ordering a domain, you acknowledge that:

• Domain registration is subject to the terms, conditions, and dispute policies (such as INDRP and UDRP) of the respective registry operator.
• Once a domain registration order is fulfilled with the central registry, fees paid are non-refundable and non-reversible.
• You are solely responsible for keeping domain administrative and technical WHOIS contact records accurate and completing mandatory email verifications.

4. Billing, Invoicing, Taxes & Automatic Renewals

All service fees are billed in advance according to the billing cycle selected (Monthly, Semi-Annually, Annually, Biennially, or Triennially).

• Currencies: Prices are displayed in Indian Rupees (INR ₹) for Indian customers and United States Dollars (USD $) for international customers.
• Goods & Services Tax (GST): In compliance with the Central Goods and Services Tax Act, 2017, applicable GST (18%) is levied on taxable services provided to recipients within India. Valid GST tax invoices with input tax credit (ITC) particulars are generated automatically.
• Due Dates & Suspension: Invoices are generated prior to the service renewal date. If payment is not recorded by the due date, automated grace periods apply before service suspension occurs.

5. Payment Processing & Gateway Security

Online payments are processed securely via Reserve Bank of India (RBI) authorized payment aggregators and gateways (such as Razorpay, Stripe, and authorized UPI networks).

• Card Data Security: PhynixOne does not collect, store, or process complete credit card numbers, debit card numbers, CVVs, or banking passwords on our servers. All sensitive financial authentication occurs exclusively on PCI-DSS Level 1 certified gateway infrastructure.
• Supported Payment Methods: Unified Payments Interface (UPI - GPay, PhonePe, Paytm, BHIM), Net Banking across 50+ Indian banks, Visa, Mastercard, RuPay, and corporate bank wire transfers (NEFT/RTGS/IMPS).

6. Service Level Agreement (SLA) & Uptime Commitment

PhynixOne guarantees a 99.9% network and infrastructure uptime during any given calendar month for our cloud hosting servers.

The uptime guarantee excludes scheduled maintenance announced in advance, force majeure events (natural disasters, nationwide fiber cuts, upstream telecommunications blackouts), or customer-induced configuration errors (such as script memory exhaustion or custom software crashes).

7. Backups & Customer Data Responsibility

While PhynixOne performs automated disaster-recovery snapshots for server integrity, customers maintain primary responsibility for maintaining independent offsite backups of their critical website files, databases, application code, and email correspondence.

8. Intellectual Property & Commercial Software Licenses

All trademarks, logos, service marks, user interface designs, and proprietary automation systems related to PhynixOne and PhynixOne 360 remain the exclusive intellectual property of PhynixOne.

Customer content and data hosted on our servers remain the absolute property of the customer. You grant us only the limited technical rights required to transmit, host, and display your data as necessary to provide the service.

9. Limitation of Liability

To the maximum extent permitted by applicable Indian law, in no event shall PhynixOne, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, loss of data, business interruption, or goodwill) arising out of or in connection with the use of our services.

Our aggregate liability for all claims arising under these terms shall not exceed the total amount actually paid by you to PhynixOne during the three (3) months immediately preceding the event giving rise to the claim.

10. Governing Law, Jurisdiction & Dispute Resolution

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Republic of India.

Any dispute, controversy, or claim arising out of or relating to these terms, or the breach thereof, shall be subject to the exclusive jurisdiction of the competent courts situated in Dakshin Dinajpur / Kolkata, West Bengal, India.

11. Contact Particulars & Legal Notices