Refund & Cancellation Policy
We stand behind the quality, speed, and reliability of our services. Review our explicit, customer-first refund and service cancellation guidelines below.
30-Day Money-Back Guarantee
We offer an unconditional 30-Day Money-Back Guarantee on all new shared and cloud cPanel hosting accounts. If our performance, network speed, or uptime does not meet your standards within the first 30 days of initial service activation, you are entitled to a full refund of your hosting subscription fees.
1. Service Cancellation Procedure
Customers may cancel active hosting services at any time through convenient, self-service channels:
- Self-Service Cancellation in Portal: Sign in to the Client Portal, locate your active hosting service, and click Request Cancellation. You can specify whether the cancellation should take effect immediately or at the end of the current pre-paid billing cycle.
- Support Desk Request: Open an authenticated ticket at Support Desk with the department set to Billing & Accounts.
- Email Request: Send an email from your registered account email address to admin@phynix.one quoting your service domain or invoice number.
2. Refund Eligibility by Service Category
Initial orders are 100% refundable if cancellation is requested within 30 days of registration. Subsequent renewal invoices are refundable within 7 calendar days of renewal payment if no resources or bandwidth were consumed.
Domain registration fees (.IN, .COM, .ONE, etc.) are remitted immediately to central non-reversible domain registries (NIXI, ICANN). Once a domain has been registered, renewed, or transferred, the ownership remains with the customer for the full registration term and fees cannot be refunded.
For bespoke development projects, milestones approved and delivered are non-refundable. Uncommenced phases may be canceled and refunded in accordance with the specific terms outlined in your formal Statement of Work (SOW).
Cryptographic software licenses, cPanel license add-ons, and third-party SaaS subscriptions are non-refundable once the activation key has been generated and dispatched.
3. Refund Processing Timelines & Remittance Mechanism
⏱️ Turnaround Timeline: 5 to 7 Working Days
Once a refund request is approved by our billing desk, the transaction is initiated immediately via our payment gateway (Razorpay / Stripe). The refunded amount is credited back to your original source payment method within 5 to 7 business days, subject to your bank or card issuer's clearing cycle.
- Mode of Remittance: Refunds are remitted strictly back to the original source account (UPI VPA, Net Banking account, Credit Card, or Debit Card) used during the initial transaction, in full adherence to RBI fraud-prevention directives.
- Account Credit Option: At your choice, you may also elect to receive the refund as an instant account credit in your Client Portal balance, which can be applied toward future renewals or new service orders without waiting for banking settlement cycles.
- Tax Adjustment: In compliance with Indian GST regulations, when a refund is approved, a formal GST Credit Note is issued, reflecting the reversal of the original invoice and tax component.
4. Chargebacks & Payment Disputes
We request customers to contact our dedicated billing desk prior to initiating any bank dispute or payment chargeback. We pride ourselves on resolving any billing discrepancies amicably, fairly, and expeditiously.
Unverified chargebacks or claims filed without prior communication will result in immediate suspension of all associated services and forfeiture of any pending credits.
5. Billing Support & Refund Assistance
To request a cancellation or check the status of a pending refund, reach out to our team:
Billing Desk: admin@phynix.one
Support Desk: Open Support Ticket · admin@phynix.one
Corporate Helpline / WhatsApp: +91 7063447482
Office Address: NH 512, Pagliganj Bridge More Bidaypur, Balurghat Dakshin Dinajpur, West Bengal, 733101